PROGRAMARE

Terms and Conditions

Mostelle – Medical clinicMostelle – Clinică medicală

1. General Information

This document sets out the general terms and conditions applicable to the sale of goods and services by S.R.L. MOSTELLE through the online store www.mostelle.md.
 Any changes to these conditions are possible only with the express written agreement of both parties.

2. Definitions
  • Buyer: a natural or legal person placing an order via www.mostelle.md.
  • Seller: S.R.L. MOSTELLE, headquartered at mun. Chișinău, Mihai Eminescu St. 26, tax code 1016600017466, bank account IBAN MD80ML000000002251619342, with BC “MOLDINCONBANK” S.A., bank code MOLDMD2X319, e-mail: info@mostelle.md, tel.: +373 60100999.
  • Goods: cosmetic, dermocosmetic products or aesthetic consumables available for online purchase.
  • Services: aesthetic, body or rehabilitation treatments provided within the Mostelle clinic.
  • Order: an electronic document by which the buyer requests delivery of products.
  • Contract: an order confirmed by the Seller.
  • Intellectual property rights: rights over trademarks, the logo, photo/video content and materials published on the website.
  • Specifications: technical and commercial descriptions of the goods displayed online.

     

3. Seller’s obligations

The Seller undertakes to provide products that comply with the specifications displayed on the website and with Mostelle quality standards.
 All trademarks, photos, descriptions and graphics on www.mostelle.md are the exclusive property of S.R.L. MOSTELLE and may not be used without the company’s written consent.

4. Data privacy

The buyer’s personal data will be used exclusively for order processing and delivery.
 MOSTELLE may contact the buyer for promotional purposes only with their consent.
 Data will not be shared with third parties, except delivery or payment partners, strictly to complete orders.

5. Payment security
  • All transactions are encrypted (SSL/TLS).
  • Card data is processed only through secure banking platforms.
  • www.mostelle.md does not store bank card details.
  • The system checks the IP address and delivery address to prevent fraud.
  • Staff is periodically trained in data protection.
6. Penalties and delays

In case of delivery delay, the Seller will announce a new estimated timeframe.
 Errors caused by incorrect information provided by the buyer may extend the delivery term by up to 5 working days.

7. Payment

Details regarding amount, method and due date are specified during checkout.
 The fiscal invoice is issued at the time of dispatch.
 Accepted payment methods:

  • bank card (Visa/Mastercard);
  • bank transfer (for legal entities).
8. Risk and responsibilities

Liability for the risk of loss or damage to products passes to the buyer from the moment of handover to the courier.
 Products are properly packaged and delivered only within the Republic of Moldova.

9. Order acceptance

Products are deemed accepted when they match the confirmed order.
 In case of non-conformities, the Seller undertakes to remedy them or replace the product, in accordance with applicable law.

10. Warranty

Products sold by Mostelle benefit from the quality warranty provided by the manufacturer.
 In the absence of a separate warranty certificate, the fiscal invoice or delivery document constitutes proof of warranty.

11. Transfer of ownership

Title to the products transfers to the buyer upon full payment.
 Couriers are not authorized to allow opening of the parcel before payment, for security and hygiene reasons.

12. Liability

The Seller is liable for the obligations assumed in relation to the buyer and for the contractual partners involved in the sale and delivery process.

13. Force majeure

Neither party shall be liable for failure to perform contractual obligations in the event of force majeure (an unforeseen, unavoidable and uncontrollable event), in accordance with the legislation of the Republic of Moldova.

14. Governing law and jurisdiction

This contract is governed by the laws of the Republic of Moldova.
 Any dispute between S.R.L. MOSTELLE and the buyer shall be settled amicably, and failing that, by the competent courts of mun. Chișinău.