Privacy Policy

1. Who are we?

Data controller:
“MOSTELLE” S.R.L.
📍 Registered address: mun. Chișinău, Mihai Eminescu St. 26, Postal Code 2012
🆔 C.F.: 1016600017466 | Cod TVA: 0309532
🏦 BC “MOLDINCONBANK” SA, Onest Branch
💳 Bank code: MOLDMD2X319
💰 IBAN: MD80ML000000002251619342
📞 Tel.: +373 691 05267 / +373 601 00999
📧 E-mail: info@mostelle.md

👩‍⚕️ Director: Alina Guștiuc

MOSTELLE S.R.L. (hereinafter “Mostelle”) respects the privacy of all visitors and customers who access the website www.mostelle.md.
This policy describes what data we collect, how we use it, how we protect it, and what your rights are.

2. What data do we collect?

We collect only the data strictly necessary for processing orders, delivering products, and improving our services:

• First and last name
  
• Phone number
  
• Email address
  
• Shipping / billing address
  
• Order and payment information
  
• Data automatically collected via cookies (see section 9)
  

3. How do we use the data?

Your data is used exclusively for the following purposes:

• Processing orders and delivering products
  
• Issuing fiscal documents (invoice, receipt, contract)
  
• Customer service and after-sales support
  
• Internal analysis to improve the online experience
  
• Sending offers and newsletters (only with your consent)
  
• Compliance with legal accounting and tax obligations
  

4. Legal basis for processing

We process personal data on the following legal bases:

• Performance of a contract (e.g., processing and delivering the order);
  
• Legal obligation (retention of accounting documents);
  
• Explicit consent (newsletter subscription or marketing);
  
• Legitimate interest (website security and fraud prevention).
  

5. Who has access to your data?

Personal data can be accessed only by:

• The internal Mostelle team (administrative and logistics staff);
  
• Service providers (courier, payment processors, accounting);
  
• Public authorities, only under the law (e.g., ANSP, FISC).
  

Mostelle does not sell or transfer data to other entities for commercial purposes.

6. How long do we keep the data?

Data is stored in accordance with applicable legislation:

• 5 years – for accounting and tax documents;
  
• Until consent is withdrawn – for newsletter subscriptions;
  
• In all other cases – only as long as necessary for the purpose for which the data was collected.
  

7. Your rights

Under Law no. 133/2011 on the protection of personal data, you have the following rights:

• Right to be informed about how your data is used;
  
• Right of access to the data held about you;
  
• Right to rectification of inaccurate or incomplete data;
  
• Right to erasure (“right to be forgotten”);
  
• Right to restriction of processing;
  
• Right to object to the use of data for marketing purposes;
  
• Right to lodge a complaint with the National Center for Personal Data Protection (www.datepersonale.md).
  

To exercise your rights, you can contact us at:
📧 info@mostelle.md

8. Data security

We apply advanced organizational and technical measures to protect personal data, including:

• SSL/TLS encryption for online data transmission;
  
• restricted access for authorized personnel only;
  
• periodic backups of information;
  
• antivirus systems and firewall;
  
• regular internal audits regarding data protection.
  

9. Cookies

The website www.mostelle.md uses cookies for:

• functionality (e.g., authentication, shopping cart);
  
• traffic analysis (Google Analytics);
  
• personalized advertising (Google Ads, Meta Ads).
  

You can disable cookies in your browser settings; however, certain website functionalities may become limited.
For more details, please see the Mostelle.md Cookie Policy.

10. Contact

For any questions regarding this policy or to exercise your rights, you can contact us:

📧 info@mostelle.md

📞 +373 601 00999
📍 mun. Chișinău, Mihai Eminescu St. 26, Postal Code 2012

Competent authority:
National Center for Personal Data Protection of the Republic of Moldova
🌐 www.datepersonale.md

11. Changes

This policy may be updated periodically.
We recommend checking it regularly to stay informed about any changes.

12. IT Security Policy

“MOSTELLE” S.R.L. operates a secure IT system that includes:

• infrastructure protected by encryption and unique passwords;
  
• controlled access to equipment and internal files;
  
• clear authentication and audit procedures;
  
• restrictions on transferring data outside the Republic of Moldova without adequate safeguards;
  
• civil, administrative, and criminal liability for any breach of this policy.